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The definition of insanity is doing the same thing over and over again, but expecting different results
- Albert Einstein

Business owners hire me to guide their operations through change. I find holes in the heart of the organization that prevents growth, creates frustration, causes disagreements and/or negatively affects the future of the business.

If you are, or know of, a business owner that is somewhere close to $1 Million  to $5 Million in current revenue, contact me.


I do not put shackles on your energy.

I truly believe business can be great if we play to people's strength.
I see how different departments can work together to push business into the future, 

Every company has process to get things done,  Even if they are not written down, you have them.

Every great sports player, has someone they turn to, to help them get to the next level, help them be better, more efficient, more focused, tell them what their workout should be, what they need to practice on, how their hand, foot, or body needs to be positioned to get the most out of the punch, swing, kick or throw.

What you have built can be better, more streamlined, generate more wealth or increase cash-flow,.

 you know this.

Your departments can work together,

Politics, and "not my job" can be removed from your culture.

You and your people can stop shooting themselves in the foot over and over and over again.

You can have repeatable positive results and almost instant feedback when things are going wrong.

I can help your organization overcome current obstacles, prevent future issues and implement tools that will meet or exceed your business goals, My approach is a mix of "the 5 why's", "8 wastes of Lean" and the ISO 9001 methodology of creating consistency in results, consistent growth and encourage continual improvement by focusing on the process and procedures.


Herb Kelleher looked at NASCAR to improve Southwest Airlines,

Fred Smith used the model of a banking Clearing House to develop FedEx.

I use my experience as senior leadership in Call Center,  Retail,  Franchise,  B2B Service Delivery,  and Distribution to create and implement solutions for your organization.

Processes, touch every functional area, Information Technology and Systems, Data management,  

Data mining,  Human Resources,  Customer Service,  Finance,  Security,  Risk,  Purchasing    

Front Line Operations,  Support/Back Office operations,  Sales,  Marketing, Accounting,


Machine Sketch
Karate Practice


Policy, Procedure and Process

Analysis, Alignment and

Change Management


Get Ready to Take Action


Now is the time to get everyone Flying in the same direction


Send me an email, tell me what are your frustrations at this moment.